Privacy Policy

Effective Date: May 21, 2025

1. Our Commitment

   We prioritise the confidentiality and integrity of your personal data. This policy outlines what information we collect, how we handle it, and the safeguards we employ.

2. Data We Collect

   To deliver and improve our services, we gather:

   • Account Details: username, email, date of birth, gaming preferences.
   • Transaction Data: purchase history, activation keys, payment metadata.
   • Technical Data: device specs, OS, browser version, IP address, session timestamps.
   • Usage Insights: in-game stats, forum posts, support inquiries.
   • Cookies & Tracking: preferences and activity stored via cookies and similar tools.
3. How We Use Your Data
   • Service Delivery: process purchases, provide downloads, and maintain your account.
   • Personalisation: recommend games and offers based on your interests.
   • Security: detect fraud, prevent unauthorised access, and protect assets.
   • Customer Support: address inquiries using your account and order history.
   • Marketing: send promotional communications with easy opt-out options.
4. Security Measures

   We implement:

   • Encryption: SSL/TLS in transit; AES-256 at rest.
   • Access Controls: role-based permissions for data access.
   • Audits: regular vulnerability assessments and penetration tests.
   • Incident Response: rapid detection and remediation by a dedicated team.
5. Data Sharing

   We never sell your personal data. We may share with:

   • Service Providers: hosting, payment, and email partners under strict NDAs.
   • Affiliates: for internal synchronisation.
   • Legal Authorities: when required by law or to enforce our agreements.
6. Your Rights

   Subject to applicable law, you can:

   • Access and obtain a copy of your data.
   • Correct inaccuracies or update information.
   • Request deletion, subject to legal obligations.
   • Restrict or object to processing.
   • Receive your data in a portable format.

   To exercise these rights, contact us at privacy@gamefeather.it.com or via your account dashboard.

7. International Transfers

   Your data may be processed outside the UK. We use EU standard contractual clauses and ensure GDPR-compliant safeguards.

8. Children’s Privacy

   We do not knowingly collect data from anyone under 13. If we discover such data, we will erase it promptly.

9. Policy Updates

   We may revise this policy. Material changes will appear here with an updated date and, if significant, be communicated by email.

10. Contact Us

    For questions or privacy requests:

    Email: privacy@gamefeather.it.com
    Address: 9 Poplar Way, Leicester LE5 3AR